layout: post title: Yealink IP phone user guide date: 2016-05-18 10:30:00 country: [US] language: [English] locale: [en-us] category: [wework] section: [manuals] tags: [end-user-features, add-ons, ip-phones] —

  1. Calling
    1. Making calls
    2. Redial
    3. Receiving calls
    4. Rejecting calls
    5. Ending calls
  2. Call management
    1. Call mute
    2. Placing calls on hold
    3. Three-way call conferencing
    4. Transferring calls
      1. Blind transfer
      2. Semi-attended transfer
      3. Attended transfer
    5. Call Park
    6. Call Flip
  3. Calling features
    1. Call Forward
    2. Call Waiting
    3. Auto Answer
    4. Hot Line
    5. Anonymous Call
    6. Auto Redial
  4. Voicemail
    1. Check new messages
  5. Do Not Disturb
  6. Directory
  7. Programmable buttons
  8. Extension Monitoring
  9. Phone customization
    1. Key as send
    2. Phone language
    3. Phone date and time
    4. Display settings
    5. Sound settings
  10. Phone status
    1. IP address
    2. MAC address
  11. Switching Workspaces

Calling

Making calls

Pick up the handset and enter the phone number or extension, you would like to dial. You can also use a phone button that has been configured with a phone number or extension.

If you would like to use the speakerphone, press the speakerphone key while the handset is still on the hook and then enter the number.

Redial

Press the History softkey to bring up a list of recently dialed numbers. Select the desired number, and then press the Send softkey or the speakerphone key.

Receiving calls

Pick up the handset or press the speakerphone key while the phone is ringing.

Rejecting calls

Press the Reject softkey while the phone is ringing.

Ending calls

Either hang up the handset or press the EndCall softkey.

If you are using the speakerphone, you can press the speakerphone key to end a call.

Call management

Call mute

Press the X key to mute a call. The mute status will be indicated on the phone LCD.

Press the X key again to unmute the call.

Placing calls on hold

Press the Hold softkey during a call to place a call on hold. Press the Resume softkey to resume the call.

If there are multiple calls on hold, use the up and down navigation buttons to select the desired call and then press the Resume softkey.

Three-way call conferencing

Press the Conf softkey to place the active call on hold.

Enter the second number that you wish to call and press Send. When the second party picks up, press the Conf softkey again to join the calls together.

Transferring calls

Blind transfer

Press the TRAN button or Tran softkey during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the TRAN button or softkey again.

Semi-attended transfer

Press the TRAN button or Tran softkey during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the #send button and wait until you hear a ring-back tone. Press the TRAN button or Tran softkey again.

Attended transfer

Press the TRAN button or Tran softkey during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the #send button and wait until the second party answers. If they wish to take the call, press the Tran softkey again. If they do not wish to take the call or if there is no answer, press the Resume softkey to connect with the caller again.

Call Park

Call Park will “park” a call in a designated parking spot. A parked call can be retrieved from any device supported by Ooma Office. You can set up a programmable button to park and retrieve calls from a specific parking spot. You can also follow these instructions to use the dial pad:

Park a call

  1. Press the Transfer button.
  2. Dial *41, followed by the parking spot number and the # key. For example, dial *411002 to park a call in spot 1002.
  3. Press Transfer or #.
  4. Hang up the phone.

Retrieve a call

  1. Select a line or go off-hook.
  2. If you are using a desk phone or IP phone, dial *41, followed by the parking spot number and the # key. For example, dial *411002# to retrieve the call parked in spot 1002. If you are using the Ooma Mobile app, dial *41 followed by the parking spot number and the “handset” icon.

Call Flip

Call Flip allows you to seamlessly transfer calls between your extension’s devices. Flip a call from your IP phone to the mobile app by dialing *44 on the IP phone. All compatible devices on your extension will ring simultaneously.

Calling features

Call Forward

Set up call forwarding by dialing *72. Wait for the prompt and then dial the phone number that will receive calls, followed by #.

Toggle call forwarding on and off by dialing *74 and following the directions in the phone prompts.

Call Waiting

Toggle call waiting on and off or update the call waiting tone by following these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Call Waiting (option 2)

Auto Answer

Auto Answer will automatically pick up a call on a line that you specify. Toggle Auto Answer on and off or update the call waiting tone by following these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Auto Answer (option 3)

Hot Line

Hot Line will automatically dial a number of your choice after a short delay when you pick up the phone. You can turn on Hot Line by following these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Hot Line (option 6)

Anonymous Call

Turn off caller-ID for your outgoing calls by following these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Anonymous Call (option 7)

Auto Redial

Automatically redial a number that is busy when you call. You can turn on Auto Redial and specify the time between calling attempts as well as the number of redial attempts by following these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Auto Redial (option 8)

If Auto Redial is enabled, you will see a prompt on the LCD of the phone when you dial a line and receive a busy signal. Press the OK key to activate Auto Redial.

Voicemail

Check new messages

When the LED indicator flashes slowly, press the MESSAGE button to access your Ooma Office voicemail.

Do Not Disturb

Turn on Do Not Disturb by pressing the DND softkey. Your phone will not ring for incoming calls until Do Not Disturb is deactivated. Turn off Do Not Disturb by pressing the DND softkey again.

While Do Not Disturb is enabled, you will see a DND icon in the upper-right corner of the LCD display.

Directory

Yealink IP phones support the creation of a local directory to give you easy access to your most frequent contacts. You can store up to 1,000 contacts in your local directory.

You can manually add a contact to your local directory by following these instructions:

  1. Press the down arrow (below the OK button)
  2. Select “All Contacts” and press the Enter softkey
  3. Press the Add softkey
  4. Enter the name and contact information
  5. Press the Add softkey to save the change or the Back softkey to cancel

You can add a contact from your call history by following these instructions:

  1. Press the History softkey to bring up a list of recently dialed numbers
  2. Select number you’d like to add to your local directory
  3. Press the Option softkey, then select Add to Contacts
  4. Press the Save softkey to save the contact
  5. You may be prompted to overwrite an original contact if the contact already exists in your local directory

You can access your local directory contacts by pressing the down arrow key (below the OK button).

Programmable buttons

You can assign specific tasks like Extension Monitoring, speed dial, line, or Call Park to buttons on your phone. Programmable buttons can be set up in Ooma Office Manager on Devices page.

Extension Monitoring

When a programmable button is set up to monitor a specific extension, the color and flashing speed of the light beside that button will give you information at a glance about the monitored extension’s status. Depending on the context, you can use the Extension Monitoring button to perform the following actions:

  • See the extension’s status (on-hook, in a call, etc.)
  • Direct-dial the extension
  • Make a blind or attended transfer to the extension
  • Initiate a 3-way phone call with the extension
  • Answer incoming calls to the extension

Phone customization

Key as send

You can designate a specific key that can be pressed to send a call. To set up a send key, follow these instructions:

  1. Press the Menu softkey
  2. Select Features (option 2)
  3. Select Key as send (option 5)
  4. Choose the # or * key, or disable this feature

Phone language

Update the language on your phone by following these instructions:

  1. Press the Menu softkey
  2. Select Settings (option 3)
  3. Select Basic Settings (option 1)
  4. Select Language (option 1)

Phone date and time

Update the date and time on your phone by following these instructions:

  1. Press the Menu softkey
  2. Select Settings (option 3)
  3. Select Basic Settings (option 1)
  4. Select Time & Date (option 2)

Display settings

Update the backlight and contrast settings on your phone by following these instructions:

  1. Press the Menu softkey
  2. Select Settings (option 3)
  3. Select Basic Settings (option 1)
  4. Select Display (option 3)

Sound settings

Update the ring tones and key tones on your phone by following these instructions:

  1. Press the Menu softkey
  2. Select Settings (option 3)
  3. Select Basic Settings (option 1)
  4. Select Sound (option 4)

Phone status

IP address

You can find the phone’s IP address by pressing the OK key while the phone is idle.

MAC address

You can find the phone’s MAC address by either pressing the OK key while the phone is idle, or by checking the bottom of the phone.

Switching Workspaces

One of the benefits of an IP phone is that it can make changing workspaces quick and easy. When a user relocates to a new workspace, they can simply unplug their IP phone and take it with them. When the phone is plugged in again inside the same office building, it will retain the user’s extension information.