An extension will ring when the number that has been assigned to it has been dialed directly, or when the Virtual Receptionist redirects an incoming call to that extension. For most devices, answering an incoming phone call is as simple as picking up the phone.

Locate your device in the list below for more specific instructions on answering call waiting.

Pick up the handset or press the speaker key when the phone rings.

Mobile app

If the app is running in the background when you receive an incoming phone call, you will receive an alert on your device that gives you the option to answer the call.