Sometimes a phone call needs to be addressed by multiple people. With Ooma Office for WeWork, transferring calls to another extension or to a voicemail box is a doddle.
The list below outlines all of the different types of transfers. Pick the one that is appropriate for your situation and then follow the simple instructions!
Blind transfer (one-step)
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer.
To perform a blind transfer, you should press the TRAN button or Tran softkey during a call to place the call on hold.
Enter the extension or number that you wish to transfer to, and then hit the TRAN button or softkey again.
Attended transfer (two-step)
If your transfer needs to be announced or explained, or if you want to make sure that the person you are transferring to is able to answer before sending the call over, you can perform an attended transfer.
To perform an attended transfer, you should Press the TRAN button or Tran softkey during a call to place the call on hold.
Enter the extension or number that you wish to transfer to, and then hit the #send button and wait until the second party answers. If they wish to take the call, press the Tran softkey again. If they do not wish to take the call or if there is no answer, press the Resume softkey to connect with the caller again.