When you have two calls on the same line, it can sometimes be beneficial to include everyone in the same conversation. Then, when you’re done, you can break the calls apart again to conclude each one individually.
- Conferencing two active calls together
- Conferencing two calls together
- Breaking apart a conference call
Conferencing two active calls together
When you have two calls on two separate lines, make sure that one of the two calls you would like to combine is active. Then, select the second call that you would like to conference with the arrow keys. Press the Conf softkey to combine the calls.
Conferencing two calls together
Press the Conf softkey to place the active call on hold.
Enter the second number that you wish to call and press Send. When the second party picks up, press the Conf softkey again to join the calls together.
Breaking apart a conference call
When you are finished with the conference part of your call, you can break the two parties into separate calls again by selecting one of the combined calls. Press the hold softkey to place that call on hold. The other call will remain active.