Don’t let your customers sit on hold in silence. The “Music on Hold” feature makes it easy for you to give callers something to listen to while they wait.
- How can I set up Music on Hold?
- How can I change or delete the audio file?
- How many audio files can I upload?
- Are there any size restrictions for the file I can upload?
- What can I put in my audio file?
- When will my customers hear the audio file I have uploaded?
How can I set up Music on Hold?
You can add Music on Hold to your Ooma Office setup by following these instructions:
- Log into your Ooma Office Manager at http://office.ooma.co.uk/ and navigate to “Preferences” under the “Setup” tab.
Click “Choose” beside Music on Hold:
- Select “Audio File” under “Music on Hold”, click “Change file” and then navigate to the audio file that you’d like to open.
- Select the “Disclaimer” check box once you’re sure that you have the rights to use the audio file you are uploading!
- Click Save to save the audio file to the system. Once your audio file has uploaded, the next time you place a customer on hold they won’t wait in silence.
- When your upload has finished, you can test your audio file by clicking the button next to the file’s name.
- Click “Save” when you’re done.
How can I change or delete the audio file?
You can delete the current audio file by clicking the “Trash” button ( ) to the left of the file name. Then you can follow the instructions above to upload a new file.
How many audio files can I upload?
You can upload one audio file to Music on Hold at a time.
Are there any size restrictions for the file I can upload?
Your file should be no more than 5mb in size.
What can I put in my audio file?
Many of our customers take this opportunity to record and upload a personalised audio file containing information about their business such as operating hours and current or upcoming promotions. You can also upload a music file if you have permission to use the song.
When will my customers hear the audio file I have uploaded?
Anytime you put your customers on hold, they should hear your audio file. This includes the hold when you use flash to use a second phone line.