Basic Calling
The Ooma Office for WeWork system has several different calling options to choose from. The article below outlines each of the different types of calls you can make and receive as part of your basic Ooma Office subscription, and explains how to perform each option.
Receiving incoming calls
An extension will ring when the number that has been assigned to it has been dialled directly, or when the Virtual Receptionist redirects an incoming call to that extension. You can answer a call by picking up the IP phone when it rings.
Dialling internal numbers
You can call another extension by dialling the extension number (2XXX). Calling a virtual extension places a call to the external forwarding number.
Dialling out
You can make an external call by picking up your phone and dialling the outbound number as you normally would:
- A full domestic number for domestic calls
- An eight-digit local number for numbers in your local area
- 000 for emergency numbers
- 0011 XX…XX for international calls
You do not need to dial “0” or any other special code to make an external phone call.
Calls to landlines and mobile phones in Australia are included in your regular plan.
In addition to the calling options listed above, your Account Administrator can activate a Prepaid Account that will allow all end user employees to draw upon that account to make calls to international numbers and to directory services.
Calling international numbers
If there are sufficient funds in your Prepaid Account, you can take advantage of the low international calling rates that Ooma offers by dialling 0011, followed by the country code and phone number.
You will hear the Prepaid Account balance before your call is connected, letting you know that sufficient funds are available to complete your call.