How to perform a blind transfer
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. The way that you perform a blind transfer depends on the type of phone you are using.
Yealink IP phone
- Press the TRAN button (or Tran softkey) to place the active call on hold.
- Enter the extension or number that you wish to transfer to
- Hit the TRAN button or softkey again.
- Hang up.
Mobile app
- Press the Transfer button on the active call screen.
- Choose a user from the company directory.
- Press the Transfer button.
- The call will automatically disconnect.